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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
To maintain product quality and ensure food safety, some frozen and highly perishable products are only available for collection. These items require a continuous cold chain that standard courier services cannot guarantee.
To ensure you receive our products in the best possible condition, certain highly perishable items are therefore only available for collection from our premises.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see an “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept manual EFT, Ozow, Yoco, SnapScan, Payfast, Apple Pay, Google Pay and Samsung Pay.
Yes, your payment information is secure. We use verified third-party gateways who ensure SSL encryption to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order & Returns
Due to the nature of our food products, we are unable to accept returns or exchanges for products that have been opened, used or incorrectly stored.
If your order arrives damaged, incorrect or defective, please contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging. We’ll investigate the issue and, where appropriate, arrange a replacement, store credit or refund.
Please note that we cannot accept returns for:
- Change of mind.
- Products that have been opened or consumed.
- Products that have not been stored according to the recommended storage instructions.
Please contact us within 48 hours of receiving your order by emailing support@veganprotein.co.za with:
- Your order number
- A brief description of the issue
- Clear photos of the product, packaging and any damage
We’ll review your claim and work to resolve it as quickly as possible.
While we do our best to maintain accurate stock levels, occasionally an item may become unavailable after your order has been placed.
If this happens, we’ll contact you to discuss one of the following options:
- A like-for-like replacement of the same or higher value (with your approval).
- Store credit.
- A refund for the unavailable item.
We will never substitute a product without your consent.
For health, hygiene and food safety reasons, we are unable to offer exchanges on our products.
If you’ve received the wrong item, or your order arrived damaged or defective, please contact us within 48 hours of delivery and we’ll work with you to resolve the issue.
Shipping Information
Placing an order on Vegan Protein is simple! Browse our catalog, select the product you want, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email shortly after.
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment here.
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
This option allows you to either:
- Collect your order from our premises by prior arrangement, or
- Arrange your own courier to collect your order on your behalf.
Once your order is ready, we’ll notify you so that collection or courier pickup can be arranged. Please note that any courier costs, insurance and associated risks after collection are the responsibility of the customer.
Orders are typically processed within 1–3 business days. Once your order has been dispatched, delivery times will vary depending on your chosen shipping method and destination.
Estimated delivery times:
- Local Courier: 1–5 business days
- PUDO / Pargo Locker: 2–5 business days
- PostNet to PostNet: 2–5 business days
You’ll receive a shipping confirmation and tracking information as soon as your order has been dispatched.
Please note that processing and delivery times may be slightly longer during promotional periods, public holidays or due to circumstances beyond our control.